Frequently Asked Questions

Answers to Frequently Asked Questions

How soon will I receive my order?

Stocked gates usually ship 2-3 business days after the order is placed. Custom gates typically ship 7-10 business days after the order is placed.

I only received two L-brackets for the top of the gate. Don’t I also need brackets for the bottom?

No. Your gate rests on bearing washers and drop pins that fit into holes in the floor that you’ve drilled.

What if I don’t want to drill holes in my floor to mount my single or pair gate?

You can special order gates with special brackets designed to hold the gate off the floor. Please consult with our sales department for details.

Do I need to drill holes in the floor for my pair gate’s self-securing drop pin?

Yes. Self-securing drop pins, which must be inserted into floor holes, are required for pair gates to join properly in the center when closed.

Can I install the “L” bracket up, instead of down?

Yes, if you want easy access to the bracket bolts. However, this configuration provides less security.

Should I lubricate the gate?

Normally, your gate requires no maintenance. However, in harsh environments (e.g., severe winters, coastal conditions), it is advisable to lubricate the gate periodically with white grease.

When do I need an “H” bracket?

An “H” bracket can be installed above where the two sides of a pair gate meet. Each half of the gate joins to the “H” bracket, providing greater rigidity and security. Note that installing an “H” bracket will reduce the clearance height for forklifts and other vehicles.

What are the procedures to order?

• Existing Customer: We will begin processing your PO based on previous orders.
• New Customer: Fill out the required dealer application form to set up your credit limit and net terms. If paying with a credit card, the credit check can be skipped. Once set up, your order will be processed and sent to production.

You will receive an acknowledgment email upon receipt of your Purchase Order and another email with a tracking number when the product is shipped.

How quickly can I get a quote?

Quotes are usually turned around within 1 hour during business hours.

What are your color options?

Please refer to our finishes and custom options page. For custom colors, provide a RAL# and we will match the requested color at an additional cost.

Is Powder Coating environmentally friendly?

Yes, powder coating is an environmentally friendly process. It generates negligible VOCs, no air pollution, produces less hazardous waste than wet paint, is recyclable/reclaimable, and meets or exceeds EPA standards. See for yourself.

Is steel a green material?

Yes, steel is one of the most eco-friendly materials available. It is endlessly recyclable, with some steel mills using only scrap to produce new steel. It requires relatively little energy to produce, and its waste products are reusable. All our products are made using 100% recycled US steel.

We hope this frequently asked questions page answered everthing for you. If not, call a product specialist at (800) 448-2647.